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Summit 24" Built-In Dual-Zone Produce Refrigerator ADA Compliant - ALFD24WBVPANTRY

Brand: Summit
Sku: ALFD24WBVPANTRY
$2,320.00
  • Authorized Dealer
  • Free Shipping
  • 30-Day Return Policy
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Summit 24" Built-In Dual-Zone Produce Refrigerator ADA Compliant - ALFD24WBVPANTRY


Summit brings an innovative solution to storing fruits and vegetables in the home with the ALFD24WBVPANTRY, a dual zone produce refrigerator for use under standard or ADA compliant counters.

Sized with a convenient 24" footprint, the ALFD24WBVPANTRY is 32" high, allowing it to fit under lower ADA compliant counters. Adjustable leveling legs let you raise the height up to 33.5", with a kickplate extender included to ensure a clean look under taller counters. The front-breathing system allows built-in installation, while the fully finished black cabinet also allows freestanding use.

This model has a French door swing, with two double pane tempered glass doors in a seamless stainless steel trim. Each door includes a front lock and pro style handle in brushed stainless steel. The space-saving right-angle plug and integrated hinges provide added flexibility in unit placement.

Summit 24" Built-In Dual-Zone Produce Refrigerator ADA Compliant

The ALFD24WBVPANTRY features two distinct temperature zones to best store certain food items and beverages. The left Cold Zone has a temperature range of 36-43°F ideal for cheeses, meats, and produce requiring cooler temperatures that are slightly warmer than a standard fridge.

The right Pantry Zone has a temperature range of 41-68°F, perfect for fresh produce in need of slightly warmer temperatures for proper storage. Adjustable glass shelves offer spill-proof storage and two pull-out wire baskets make storing and transporting certain fruits and vegetables more convenient.

This unit comes with "Cold Zone" and "Pantry Zone" decals affixed above each compartment for easy identification of the temperature ranges. A vertical decal down the center of the unit identifies each compartment, as well as recommendations for which types of produce should be stored in which side. A pantry storage booklet is also included overviewing detailed guidance for properly storing fresh produce.

Additional features include digital temperature controls for user-friendly temperature management, with a readout in Fahrenheit or Celsius. Internal fans ensure even cooling within the unit, while automatic defrost operation affords minimal user maintenance. LED lighting offers an attractive and energy efficient presentation of the interior.

This unit is equipped with audible alarms that warn if the doors are opened for over one minute and if the temperature exceeds the recommended range. The temperature memory function will restore the set temperature in the case of power loss, and Sabbath mode disables certain functions during periods of religious observance.

Two octagonal trays are also included allowing users to increase the humidity as needed (Note: The trays should be cleaned regularly to assure proper use and are dishwasher safe).

With its unique design and luxury features, the ALFD24WBVPANTRY lets you elevate your grocery storage, ensuring fresher tasting, longer lasting fruits, vegetables, and other food and beverage items.

Features

  • Dual-zone design: Allows for safe storage of meats, cheeses, beverages, and fresh produce
  • Built-in capable: Make the best use of space by installing your appliance under the counter
  • ADA compliant: Sized at just 32" high for installation under lower ADA compliant counters
  • Height adjustable: Leveling legs can raise the unit to up to 33.5" for more standardized counters
  • Cold Zone: The left "Cold Zone" has a temperature range of 36-43° for storing meats, cheeses, and produce needing cooler temperatures
  • Pantry Zone: The right "Pantry Zone" has a temperature range of 41-68° for proper storage of produce requiring slightly warmer temperatures
  • Seamless stainless steel trim: Glass is framed by seamless 304 grade stainless steel
  • Digital thermostats: Set and adjust two temperature zones separately with easy-to-use digital controls that display the temperature in Celsius or Fahrenheit
  • Factory installed locks: Each door includes a keyed lock for optional security
  • Adjustable wire baskets: Pantry Zone includes two removable wire baskets for easy storage and transport of contents as needed
  • Adjustable glass shelves: Spill-proof glass shelves make it easy to store food and beverages in the Cold Zone
  • Humidity trays: Two trays included for users to easily increase humidity as needed (Note: the trays should regularly be cleaned to assure proper use and are dishwasher safe)
  • LED lighting: Attractive and energy efficient LED lighting offers an elegant presentation
  • Automatic defrost: Reduced user maintenance with automatic defrost operation
  • Fan-forced cooling: Internal fans ensure both interiors are evenly cooled from top to bottom
  • French door swing: Two side-by-side doors with French door opening
  • High temperature alarm: Audibly alerts if the interior temperature rises out of the recommended wine storage range
  • Open door alarm: Audible alarm will sound if the doors are left ajar for over 60 seconds
  • Sabbath mode: Allows you to disable certain electrical functions for up to 48 hours for periods of observance
  • Temperature memory function: Unit will retain its last settings when power is restored in the event of power loss
  • Usage stickers: Ships with affixed usage stickers for "COLD ZONE," "PANTRY ZONE," and "COLD ZONE/PANTRY ZONE STORAGE RECOMMENDATIONS"
  • Pantry storage booklet: Included storage guide provides tips and tricks on how to properly store produce
  • Stainless steel kickplate: Completes the professional look down to the toe kick
  • Right angle cord: Design allows you to plug the unit in flush against the wall socket with no need to add extra depth
  • Sealed back: Space saving design with easier cleanability
  • Integrated hinge: Door hinge adds no additional height, making it easier to install under a counter
  • Kickplate extender included: Includes an extra stainless steel kickplate piece to cover the legs if the unit's height is raised
  • Fully finished black cabinet: Allows the unit to be used freestanding
  • 100% CFC free: Environmentally friendly design does not contain ozone-damaging chemicals
  • CARB Compliant: Environmentally friendly hydrocarbon-based refrigerant for a greener footprint that meets current CARB regulations

Specifications

Overview

  • Height of Cabinet: 32.0" (81 cm)
  • Width: 23.38" (59 cm)
  • Depth: 22.75" (58 cm)
  • Depth with Handle: 24.63" (63 cm)
  • Depth with door at 90°: 33.0" (84 cm)
  • Capacity: 4.6 cu.ft. (130 L)
  • Bottles: 21 bottles
  • Defrost Type: Automatic
  • Door: Glass
  • Cabinet: Black
  • US Electrical Safety: ETL
  • Canadian Electrical Safety: ETL-C
  • Amps: 1.0
  • Voltage/Frequency: 115 V AC/60 Hz
  • Weight: 105.0 lbs. (48 kg)
  • Shipping Weight: 110.0 lbs. (50 kg)
  • Parts & Labor Warranty: 1 Year
  • Compressor Warranty: 5 Years
  • UPC: 761101077499

Refrigerator Features

  • Sabbath Mode: Yes
  • Door Swing: French
  • Reversible: No
  • Height Adjustable: Yes
  • Shelf Type: Glass Shelves and Wire Baskets
  • Shelf Qty: 3
  • Adjustable Shelves: Yes
  • Wine Bottle Shelves: Yes
  • Thermostat Type: Digital
  • Fan Type: Interior and Exterior
  • Refrigerant Type: R600a
  • Refrigerant Amount: 1.06oz.
  • High Side PSI: 270.0
  • Low Side PSI: 105.0
  • Level Legs Qty: 4
  • Interior Light: Yes
  • Temperature Range: Cold Zone: 36-43°F; Pantry Zone: 41-68°F

Dimensions

  • Interior Height: 25.38" (64 cm)
  • Interior Width: 8.38" (21 cm)
  • Interior Depth: 17.5" (44 cm)
  • Compressor Step Height: 3.5" (9 cm)
  • Compressor Step Width: 8.38" (21 cm)
  • Compressor Step Depth: 5.0" (13 cm)
Summit 24" Built-In Dual-Zone Produce Refrigerator ADA Compliant

Available Upgrades

Door

  • T2F Door Tint
  • T4F Door Tint
  • T1SF Door Tint
  • T3F Door Tint

Manufacturer Resources

 

Due to our commitment to continuous product improvement, all specifications are subject to change without notice.

The time frame for order is divided into two parts:

Processing & Handling

This is the time it takes for us to process your order. During this time, our team is working on order verification, quality checking, and thorough packaging before shipping out your order. 

Once your order is placed, you will receive a confirmation email to confirm your order has been received on our system. Please note that our processing time may take 24-48 hours after the order is placed and payment is received.

Shipping time

Most of our orders will be shipped via USPS & FedEx, UPS or 3rd party LTL Freight Shipping.

This refers to the duration it may take for your item to be shipped from our warehouse to your final destination. Usually, orders arrive within an estimated 5-10 business days. If there are any processing or shipping delays, you will be notified at all times via email.

If you have any further questions about a product or you want to know a better estimated delivery time for a specific product, feel free to contact us at support@primefair.com or give us a call.

Location

Estimated Shipping Times

USA (United States)

5-10 business days (UPS, USPS, FedEX, Custom Freight Carriers [for heavy items])

Canada

7-15 business days (DHGATE, EMS, Custom Freight Carriers)

Europe

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Australia, New Zealand

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Hong Kong, China

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Mexico

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Russian Federation

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

South America, Central America

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Please be aware that our shipping time does not include our processing & handling time as stated above.

When will my order ship?

Please note that it takes us 1-2 business days to process your order. Once your order has been processed, it will be shipped out to you from our 1 of our warehouses in the USA and the estimated shipping time is 5-10 business days after your order is shipped. If there are any processing or shipping delays, you will be notified at all times via email.

When will I receive tracking?

Usually, it takes about 24-48 hours for your order to be processed with our team. Once your order is ready for shipment, we'll update our system with your tracking number accordingly. You will receive your tracking information from the same email you received your order confirmation, which should be the email you used to purchase your item(s).

WHY IS THERE SHIPPING FEES ASSOCIATED WITH MY ORDER?

Due to unforeseen circumstances, there may be times that the vendor of your order may incur an additional charge on your item(s) due to the specific region of where you are shipping your order to. If that, or for any other reason, such may incur, we will reach out to you to quickly alert you of the additional fees associated with your order.

The customer is responsible for any additional fees levied by the shipping carrier. These can happen when clients ask for the courier to provide additional services or ask for the delivery to be delayed. These are out of our control and are charged by the carrier.

Did you refuse your shipment? Shipments that are refused will be returned to the warehouse and will be treated as a return right away. As per our return policy, which can be found here, there will be a restocking fee applied to your order.

Where is my order shipping from?

All our orders are shipped from our warehouses across the USA. Currently, PrimeFair has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times.

Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.

Are you an authorized dealer?

Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at support@primefair.com. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".

My order hasn't arrived yet. How can I check the status of my order?

Please allow 5-10 business days for your order to arrive to you after we have shipped your order. Go to our "Track Your Order" Page and input your information to see the status of your order. Please note that tracking information may take 1 business day to update in our system. If you still are unable to find the location or status of your order, feel free to contact us at support@primefair.com and we'll help you locate your order as soon as we can.

My package says "delivered" but I did not receive it?

Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.

If you are still unable to locate the whereabouts of your package, please contact us at immediately at support@primefair.com. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.

I gave you an incorrect address. Can I change my address?

Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed. 

LTL Freight Shipments

All appliance orders are shipped via Freight / LTL. To arrange shipments with Freight or LTL, the shipping carrier will schedule a call for delivery. During time of delivery, a person, 18 years or older, must be present to sign and accept the shipment of the order.

Shipping includes one delivery attempt: If the first delivery attempt is not accepted and requires a second delivery attempt, the customer is subject to a an additional delivery fee that is set by the shipping carrier.

Delivery Window:

If you want to change your shipping address - once an order has been shipped, the address can not be changed. In some cases we can reroute the address but there may be an additional fee that is charged by PrimeFair. That fee is out of our control and ultimately determined by the shipping carrier. The average fee can estimate from $100-500+ depending on the carrier.

The carrier will provide options to deliver your freight order. If you are unable to accept the delivery, the carrier will return the item back to the sender of the shipment or will begin to charge a storage fee.

If the package is refused and returned to the sender, it will be treated as a return and a restocking fee will apply, as per our return policy.

What happens if my package arrives damaged?

If your item arrives damage, we are happy to help provide support. Please contact us right away at the point of delivery with your order number and photos of the damage to support@primefair.com within 48 hours of receiving your order. After 48 hours, damage replacements may be denied.

Once confirmed, we will send you a return label for the damage item and once the return is picked up, we will send a replacement order to you right away.

If an appliance is installed and incurred damage, we can not replace or repair those damages.

Before you confirm delivery, please individually inspect to verify that the item is in proper condition. We individually inspect to verify that our packages leave the facility in brand-new condition.

Even if the package appears slightly damaged, please write "Package Damaged" and let us know right away. If the package looks significantly damaged, you may refuse the delivery.

Once return shipment has been validated, we will send you one right away.

If you have already opened the package and discover missing or damaged components, kindly get in touch with us right away. We will send you replacement components at no additional cost. We have just 48 hours to submit a freight claim

Any parts you might be missing will be shipped to you at no cost to you.

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.com or call us at 888-957-2243.

Additional Links:

Click here to go to Refunds & Return Policy.

Click here to go to Terms of Service.

Click here to go to Shipping Information.

Click here to go to Privacy Policy.

Click here to go to FAQs.

1. When will I receive tracking?

Usually, it takes about 24-48 hours for your order to be processed with our team. Once your order is ready for shipment, we'll update our system with your tracking number accordingly. You will receive your tracking information from the same email you received your order confirmation, which should be the email you used to purchase your item(s).

2. Do you ship worldwide?

Yes, we currently ship to USA and to other locations worldwide. Please see the table below:

Shipping time

This refers to the duration it may take for your item to be shipped from our warehouse to your final destination. Usually, orders arrive within an estimated 5-10 business days. If there are any processing or shipping delays, you will be notified at all times via email.

If you have any further questions about a product or you want to know a better estimated delivery time for a specific product, feel free to contact us at support@primefair.com or give us a call.

Location

Estimated Shipping Times

USA (United States)

5-10 business days (UPS, USPS, FedEX, Custom Freight Carriers [for heavy items])

Canada

7-15 business days (DHGATE, EMS, Custom Freight Carriers)

Europe

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Australia, New Zealand

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Hong Kong, China

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Mexico

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Russian Federation

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

South America, Central America

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Please be aware that our shipping time does not include our processing & handling time as stated above.

Delivery Window:

If you want to change your shipping address - once an order has been shipped, the address can not be changed. In some cases we can reroute the address but there may be an additional fee that is charged by PrimeFair. That fee is out of our control and ultimately determined by the shipping carrier. The average fee can estimate from $100-500+ depending on the carrier.

The carrier will provide options to deliver your freight order. If you are unable to accept the delivery, the carrier will return the item back to the sender of the shipment or will begin to charge a storage fee.

If the package is refused and returned to the sender, it will be treated as a return and a restocking fee will apply, as per our return policy.

What happens if my package arrives damaged?

If your item arrives damage, we are happy to help provide support. Please contact us right away at the point of delivery with your order number and photos of the damage to support@primefair.com within 48 hours of receiving your order. After 48 hours, damage replacements may be denied.

Once confirmed, we will send you a return label for the damage item and once the return is picked up, we will send a replacement order to you right away.

If an appliance is installed and incurred damage, we can not replace or repair those damages.

Before you confirm delivery, please individually inspect to verify that the item is in proper condition. We individually inspect to verify that our packages leave the facility in brand-new condition.

Even if the package appears slightly damaged, please write "Package Damaged" and let us know right away. If the package looks significantly damaged, you may refuse the delivery.

Once return shipment has been validated, we will send you one right away.

If you have already opened the package and discover missing or damaged components, kindly get in touch with us right away. We will send you replacement components at no additional cost. We have just 48 hours to submit a freight claim

Any parts you might be missing will be shipped to you at no cost to you.

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.com or call us at 888-957-2243.

3. When will my order ship?

Please note that it takes us 1-2 business days to process your order. Once your order has been processed, it will be shipped out to you from our 1 of our warehouses in the USA and the estimated shipping time is 5-10 business days after your order is shipped. If there are any processing or shipping delays, you will be notified at all times via email.

4. Where is my order shipping from?

All our orders are shipped from our warehouses across the USA. Currently, PrimeFair has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times. Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.

5. Are you an authorized dealer?

Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at support@primefair.com. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".

6. My order hasn't arrived yet. How can I check the status of my order?

Please allow 5-10 business days for your order to arrive to you after we have shipped your order. Go to our "Track Your Order" Page and input your information to see the status of your order. Please note that tracking information may take 1 business day to update in our system. If you still are unable to find the location or status of your order, feel free to contact us at support@primefair.com and we'll help you locate your order as soon as we can.

7. My package says "delivered" but I did not receive it?

Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.

If you are still unable to locate the whereabouts of your package, please contact us at immediately at support@primefair.com. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.

8. I gave you an incorrect address. Can I change my address?

Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed. 

9. I haven't received a refund? What should I do?

Please note that it may take 5-10 business days for your credit card or bank to process your refund once it has been processed on our system. If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.com and we will help you get sorted with the situation.

10. I want to exchange an item(s). How should I approach this?

If you would like to exchange an item(s), your item must not be used and is returned in its original packaging, with all accessories included and in new condition. To arrange an exchange with us, simply contact us at support@primefair.com and we'll help you get sorted out with your exchange.

11. I'm missing a part or something hasn't arrived yet. What should I do?

If you did not receive your complete order and you are missing any parts or accessories included with your order, please contact us at support@primefair.com so we can help you get sorted with the situation right away.

12. I provided the wrong address at checkout, what do I do?

Simply contact us at support@primefair.com within 24 hours of your purchase so we can get your address adjusted. We cannot guarantee that we will be able to make changes after this 24 hour period.

13. I want to cancel my order. How can I go about this?

Cancel your order with no penalty. Simply contact us at support@primefair.com with the subject line "CANCEL, ORDER#" and specify your order number for us to address your situation.

Please try to cancel within 24 hours of your purchase. If the 24 hours has expired, we may have processed your order and we can not guarantee to cancel it right away. If it is already processed and ready for shipment, you may need to wait to receive your order and return it back to us. If you have any questions or want more information in regards to canceling your order, simply contact us at support@primefair.com.

14. My item arrived damaged. What happens next?

We do our best to quality inspect all of our items before they are sent to you but unfortunately, there are still cases in which items may arrive damaged due to postal service mistreatment or variables that are out of our control. 

If your item(s) arrive damage, we sincerely apologize for the inconvenience. All you need to do is contact us at support@primefair.com or give us a call and we'll send a replacement model for you as soon as we can, usually within 1-2 business days of receiving your inquiry.

In your email, please also make sure to include: 

  • Order # with Subject Line "ITEM DAMAGED, ORDER#"
  • A picture/evidence of damaged item(s)
  • Any other relevant information you believe should be included

Once your claim is reviewed and verified, our team will sent a replacement item out to you free of charge, usually within 1-2 business days of receiving your inquiry. We also may provide a return shipping label for you to ship the item back to our facilities, so please be prepared to ship the item back to us. If no label is provided, you do not need to ship the item back to us.

15. What are the payment options on your website?

The payment options on our website include credit cards: AMEX, Discovery, Mastercard, Visa, Paypal and Amazon Pay. Currently, we are using Stripe and Shopify Payments as our payment gateways and Paypal. For more information, feel free to contact us.

16. How long does it take for me to see my refund?

Usually, it takes an estimated 4-7 business days for your item(s) to arrive back to our facilities. Once the order is received, our team will go ahead and verify and process your return.

Once approved, we will refund your order in our system and you will receive an email notification from the email you made the purchase of your order. The email will state that we have issued a refund on our system and that the credit is on its way back to your original payment method.

Please note that it may take 5-10 business days for your credit card or bank to process your refund. 

If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.com and we will help you get sorted with the situation.

Return Address:

PrimeFair,Inc.

151 Lake Avenue

Ste 2A

Staten island, NY, 10303

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.com or call us at 888-957-2243.

Additional Links:

Click here to go to Refunds & Return Policy.

Click here to go to Terms of Service.

Click here to go to Shipping Information.

Click here to go to Privacy Policy.

Click here to go to FAQs.

Returns & Refunds

Primefair's return policy will allow for products that have been purchased on www.primefair.com to be returned by the original purchaser within 30 days of purchase for a full refund to their original payment method.

To be eligible to return your product under the return policy, please make sure:

  • The order or item(s) you received was made directly from Primefair.co
  • The time frame in which your 30-day period starts the day you receive your order or when it's marked as "delivered" on our system. For example, if you receive your package on March 7, then that is the starting day of the return period.
  • The order or item(s) is returned in the original packaging, with all accessories included and in new or as-new condition.
  • You have strictly followed the Primefair return instructions as set out above.

There are special circumstances or situations in which partial refunds will be granted. Such circumstances may occur if the item returned is

- Item is not returned in original condition, item is damaged or missing parts/accessories for reasons that are at no fault on our behalf

All orders are processed as soon as possible and all returns are subject to a 15% restocking fee. The restocking fee will be determined by your brand and product and your specific circumstances. Please note that we will be in contact with you at all times and if you have any questions, you can feel free to reach out to us at support@primefair.com.

Once your return is received and examined, you will receive an email from us notifying you that your refund has been processed on our system. If you are approved, the refund will be processed to your credit card or original method of payment. Please note that it may take your bank or credit cards up to 5-10 business days for the credit to appear back in your original statement.

Haven't received a refund? 

Please note that it may take 5-10 business days for your credit card or bank to process your refund once it has been processed on our system. If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.com and we will help you get sorted with the situation.

Want to exchange an item(s)?

If you would like to exchange an item(s), your item must not be used and is returned in its original packaging, with all accessories included and in new condition. To arrange an exchange with us, simply contact us at support@primefair.com and we'll help you get sorted out with your exchange.

Missing Parts?

If you did not receive your complete order and you are missing any parts or accessories included with your order, please contact us at support@primefair.com so we can help you get sorted with the situation right away.

Provided the wrong address at checkout?

Simply contact us at support@primefair.com within 24 hours of your purchase so we can get your address adjusted. We cannot guarantee that we will be able to make changes after this 24 hour period.

Want to cancel your order?

Simply contact us at support@primefair.com with the subject line "CANCEL, ORDER#" and specify your order number for us to address your situation.

Please try to cancel within 24 hours of your purchase. If the 24 hours has expired, we may have processed your order and we can not guarantee to cancel it right away. If it is already processed and ready for shipment, you may need to wait to receive your order and return it back to us. If you have any questions or want more information in regards to canceling your order, simply contact us at support@primefair.com.

Shipping

The shipping of return shipping will not be the responsibility of Primefair. All shipping return costs are to be covered by the customer unless otherwise specified. Shipping return costs will only be covered by Primefair if the item was received damaged, missing parts, or if there was any fault on our behalf. Please note we will be in contact with you under these special circumstances at all times.

To initiate a return, simply contact us via email or give us a call so that we can initiate the return process for you.

Include in the subject line of your message, "RETURN, ORDER#" and state the reason for your return in the body of your email. Once your email is received, our team will verify your return process and start it for you once approved. You can either receive a return shipping label from us or you can ship the item back to us. If you would like to request a return label from us, we will deduct the shipping label costs from your refund.

Did your item come damaged upon arrival?

We do our best to quality inspect all of our items before they are sent to you but unfortunately, there are still cases in which items may arrive damaged due to postal service mistreatment or variables that are out of our control. 

If your item(s) arrive damage, we sincerely apologize for the inconvenience. All you need to do is contact us at support@primefair.com or give us a call and we'll send a replacement model for you as soon as we can, usually within 1-2 business days of receiving your inquiry.

In your email, please also make sure to include: 

  • Order # with Subject Line "ITEM DAMAGED, ORDER#"
  • A picture/evidence of damaged item(s)
  • Any other relevant information you believe should be included

Once your claim is reviewed and verified, our team will sent a replacement item out to you free of charge, usually within 1-2 business days of receiving your inquiry. We also may provide a return shipping label for you to ship the item back to our facilities, so please be prepared to ship the item back to us. If no label is provided, you do not need to ship the item back to us.

Delivery Window:

If you want to change your shipping address - once an order has been shipped, the address can not be changed. In some cases we can reroute the address but there may be an additional fee that is charged by PrimeFair. That fee is out of our control and ultimately determined by the shipping carrier. The average fee can estimate from $100-500+ depending on the carrier.

The carrier will provide options to deliver your freight order. If you are unable to accept the delivery, the carrier will return the item back to the sender of the shipment or will begin to charge a storage fee.

If the package is refused and returned to the sender, it will be treated as a return and a restocking fee will apply, as per our return policy.

What happens if my package arrives damaged?

If your item arrives damage, we are happy to help provide support. Please contact us right away at the point of delivery with your order number and photos of the damage to support@primefair.com within 48 hours of receiving your order. After 48 hours, damage replacements may be denied.

Once confirmed, we will send you a return label for the damage item and once the return is picked up, we will send a replacement order to you right away.

If an appliance is installed and incurred damage, we can not replace or repair those damages.

Before you confirm delivery, please individually inspect to verify that the item is in proper condition. We individually inspect to verify that our packages leave the facility in brand-new condition.

Even if the package appears slightly damaged, please write "Package Damaged" and let us know right away. If the package looks significantly damaged, you may refuse the delivery.

Once return shipment has been validated, we will send you one right away.

If you have already opened the package and discover missing or damaged components, kindly get in touch with us right away. We will send you replacement components at no additional cost. We have just 48 hours to submit a freight claim

Any parts you might be missing will be shipped to you at no cost to you.

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.com or call us at 888-957-2243.

What are the payment options on your website?

The payment options on our website include credit cards: AMEX, Discovery, Mastercard, Visa, Paypal and Amazon Pay. Currently, we are using Stripe and Shopify Payments as our payment gateways and Paypal. For more information, feel free to contact us.

How long does it take for me to see my refund?

Usually, it takes an estimated 4-7 business days for your item(s) to arrive back to our facilities. Once the order is received, our team will go ahead and verify and process your return.

Once approved, we will refund your order in our system and you will receive an email notification from the email you made the purchase of your order. The email will state that we have issued a refund on our system and that the credit is on its way back to your original payment method.

Please note that it may take 5-10 business days for your credit card or bank to process your refund. 

If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.com and we will help you get sorted with the situation.

Return Address:

PrimeFair,Inc.

151 Lake Avenue

Ste 2A

Staten island, NY, 10303

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.com or call us at 888-957-2243.

Additional Links:

Click here to go to Refunds & Return Policy.

Click here to go to Terms of Service.

Click here to go to Shipping Information.

Click here to go to Privacy Policy.

Click here to go to FAQs.

 

PrimeFair was founded so that customers can conveniently have a one-stop-shop to for modern specialty retail brand products. We believe in prime and simple & partner with manufacturers across the USA with the widest selection of items from rowing machines, to saunas; we have it all!

With a dedicated sales and support team to help with all types of inquiries, we believe that your shopping experience deserves to be streamlined and simple. So don't worry. We have your back with a live chat support or you can always give us a call from 9am-5pm EST and our team will be there to assist you with your needs.

☑ Fast Response & Welcoming Customer Service to Provide Full Transparency at All Times
☑ Friendly, Experienced Staff Trusted By Hundreds of Customers Today
☑ 60 Day Money Back Guarantee & SSL Secure Payment Gateway To Make Shopping Easy and Stress-Free.
☑ Have a Question? Don't hesitate to contact us at support@primefair.com or call us at (888)-957-2243.

 

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